Terms, Conditions and Privacy Policy

 


Order Fulfillment:
All orders will be processed and shipped within 3-5 business days, except for back ordered items. If an item will be on back order for more that 5 days, we will ship the rest of your order and ship the back ordered item as soon as it is available. We will notify customers of all back orders.
All orders are shipped by Priority US mail. If the order does not arrive within 10 business days, please email or call our office to have us track it. Allow 7 days before calling, but do call once 10 days have passed so that we can track your order and, if needed send a replacement or find out where it is.
Shipping fees are as follows:


Flat rate shipping & Handling fee is $7.50 Normal shipping 3 to 5 days.

Express Shipping is $30.00 1-2 days.
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Payment Methods:
We accept all major credit cards: Visa, Master Card, Discover and American Express.

We do not store credit card information in our system.
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Privacy Policy:
We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit.
Information about our customers is an important part of our business, and we are not in the business of selling personally identifiable information to unaffiliated third parties for their commercial use.
We do not normally send unsolicited emails to our customers, but, if you do not want to receive future promotional information from us, you may let us know by going to info@naturalradiance.org and entering your email address along with the message "please remove me from your email list" Please allow up to 10 days for your email to be removed.
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Return Policy:

Return of unused products:   Products that have not had the shrink wrap broken or removed will be accepted for refund within 2 months of shipment date.  Product must be in a re-sellable condition.  Naturally Better has the final determination of product condition.

Returns must be pre-authorized by Naturally Better and the authorization number and credit card number of the credit card used for the original sale must be included with the return.  The cost of the return shipping is the responsibility of the customer and must be per-paid.  There is no credit issued for shipping charges.  A restocking charge of 10% applies to all unused, re-sellable products.  No refunds will be issued without prior approval from Naturally Better.

Return of damaged products:  All claims for damaged products due to shipping must be reported to the shipping company. (Federal Express, UPS or the US post office)  Naturally Better will make every effort to correct the issue to the satisfaction of the customer.  Return of the damaged product and shipping container may be required.

Call 1-888-660-8831 for return authorization.

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Natural Radiance Products:
We guarantee all products to be without defect and in sealed containers. If any product or the pump mechanism is defective, or the product is damaged in shipment, please call our office at 888-660-8831 to request a return authorization. When we receive the product, we will ship you a new fresh product immediately. 

Ingredients which may generate questions:

Montanov 68: An emulsifier in harmony with nature derived from matter of vegetable origin(GMO-free manioc & coconut).  The vegetable origin is preserved through its synthesis, because Montanov 68is obtained without using either a chemical reagent or even an organic solvent.Vegetable oil blend: Our oil blend consists of  Apricot Kernel, Safflower, Evening Primrose, Grape seed,  Hemp seed and Vitamin E oils.  The blend is formulated to penetrate and protect the skin. Sepigel 305: An emulsifier that brings the water and oil phases together without the use of harsh chemicals such as stearic acid, glyceryl stearate, dimethicone, cyclomethicone, propylen glycol.  Sepigel 305 allows us not to over heat our herbs and natural ingredients so the potency is preserved.Potassium Sorbate & Sorbic Acid: Are used as a preservative and Ph balancer.  Potassium Sorbate is the most common preservative in food products and has been researched extensively to insure it is safe for use in and on humans.  We use these ingredients for their safety and effectiveness.  We insure Natural Radiance product freshness three years from the date of manufacturing.

Q. Do you guarantee that the products will work for me, and can I return them if I'm not satisfied with the results?
A. We cannot make any guarantees about how the products will work for any individual. The goal is to attain hormone balance and the time needed to accomplish that is dependent on many factors, including age, health, diet, nutritional deficiencies, whether your glands are functioning properly and how long your hormones have been out of balance. You may need to adjust your dose back and forth to find what works best for you. Remember, if you have decided to take responsibility for your own hormonal health, you need to have as much knowledge as possible, so be sure you read at least one or several of the books offered on our site.
Please give the products at least 1 or 2 months to re-establish hormone balance. Due to the importance of progesterone in hormone balancing, we would rather you did not order estrogen creme if you are not going to also use progesterone creme. If you already have a progesterone cream, please continue to use it until it is gone, but do consider ordering our progesterone when you run out. You will be very happy with its effectiveness!
We will refund any products returned with unbroken seals but not products that have been opened unless they are defective when you receive them. We can't refund the shipping cost. A 10% re-stocking fee will be applied to any returns. Returns must be approved in advance by phone or email. We will need to have you include your invoice or packing slip and the credit card number used to order, since we don't store your card number in our computer.
PLEASE CONSULT YOUR NUTRITIONALLY AWARE HEALTH PRACTITIONER BEFORE PURCHASING IF YOU ARE UNSURE AS TO WHETHER ANY PRODUCT IS RIGHT FOR YOU. WE ARE NOT DOCTORS AND CANNOT ADVISE. WE CANNOT ACCEPT USED PRODUCTS FOR REFUND IF YOUR DOCTOR LATER TELLS YOU HE DOES NOT WANT YOU TO USE THEM.
WE WILL ACCEPT ANY PRODUCTS THAT ARE STILL IN SEALED (SHRINK WRAPPED) CONTAINERS FOR REFUND MINUS THE 10% RESTOCK FEE ANYTIME WITHIN 2 MONTHS OF PURCHASE.
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All other Products:
We guarantee all products to be without defect and in sealed containers. If any product or container is defective, or the product is damaged in shipment, please call our office at 888-660-8831 to request a return authorization. When we receive the product, we will ship you a new fresh product immediately.
We will honor any guarantees made by the product manufacturer in regard to product effectiveness. However, since the products are natural supplements and we cannot make any claims about how they might affect or improve your health, we cannot guarantee them for any specific health benefit.
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After obtaining a return authorization, return unused product that you have purchased from us to:
Naturally Better
7334 S Alton Way, Suite A
Centennial, CO  80112

 

 

 


Questions about Hormones?
Please read the Information Tab and Articles on our site


Questions: We are unable to answer any health questions or give advise as to how natural supplements will benefit your health.
If you have questions about ingredients or how to use the products please read the information contained for each product
If you don't find an answer to your questions please submit your questions on our Contact Form.

EMAIL
Naturally Better
PO Box 3943
Englewood, CO  80155


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